Time disappears in follow-up
People ask for updates, search for context and repeat the same explanations.
Complaint Resolution System
Built for complaints, not generic tickets.
When complaints are handled through email, chat and memory, teams lose time, money and control. SolveClaims gives every case a clear path, a deadline, a responsible owner and a full history from start to finish.
Less chasing. Less confusion. More control over every complaint.
Complaint chaos costs more than most teams think.
The visible problem is the complaint. The hidden cost is everything around it.
Cases slow down between departments
When ownership is unclear, complaints wait longer than they should.
Managers get pulled into routine coordination
Instead of making decisions, they spend time finding out what is happening.
Customers feel the mess
A weak internal process quickly turns into lost trust on the customer side.
Why companies move complaints out of email and into SolveClaims
Because complaints are not just messages. They mean work, deadlines, promises and money. SolveClaims helps your team handle them in a way that is clear, consistent and easy to follow.
Every case follows a clear route.
Each complaint moves through the same clear steps, so nothing gets stuck, skipped or forgotten.
Everyone knows what they own.
The right person sees the right next step. When a case moves, the context moves with it.
Management stays in control.
See what is late, what is blocked and what was done without chasing updates across the team.
A simple path from complaint to resolution
Your team does not need more noise. It needs a clear next step at every stage.
01
Bring every complaint into one place
Stop searching through email threads, notes and side messages. Start each case with the full picture in front of you.
02
Set a realistic deadline
Use deadlines that match the real work, not arbitrary timers that your team stops trusting.
03
Work the case together
Keep the right people around the same case, with shared context and fewer back-and-forth clarifications.
04
Review before you send
Important replies can be checked internally before they reach the client.
05
Close clearly and keep the proof
Finish the case with a clean record of what happened, what was agreed and who did what.
What makes SolveClaims easier to trust and easier to use
Everything is built to help your team move faster without losing clarity or control.
Deadlines that match real work
Set work hours and rules that fit your business so your team sees deadlines that make sense.
Clear approvals before the client sees the answer
Keep important replies professional and controlled without turning the process into bureaucracy.
Full history without guesswork
See who did what, when it happened and how the case moved forward, all in one place.
A secure client space, not messy email threads
Let clients follow progress and confirm important steps in a simple, professional and secure way.
Not another inbox. A real complaint process.
SolveClaims is built for teams that need structure, accountability and clear follow-through when something goes wrong.
- Clear deadlines
- Clear ownership
- Full history
- Secure client communication
Choose the plan that fits your complaint volume
Start free. Upgrade only when your team needs more capacity, branding or AI Copilot.
Billing
Pay yearly for the best rate. Yearly pricing equals 10 months.
Free
$0
For testing the full workflow
Best for small volumes and first-time setup.
- Try the full complaint workflow for free
- Up to 25 complaints per month
- Basic file storage
- Standard email support
Basic
$25 / month
Best for small teams that want order without extra complexity.
- Everything in Free
- Up to 100 complaints per month
- More space for documents
- SMS notifications (add-on)
Recommended
Pro
$75 / month
Best for teams that want branding and AI Copilot.
- Everything in Basic
- Up to 500 complaints per month
- AI Copilot for clearer work and replies
- Your own logo and brand colors
Enterprise
$250 / month
Best for larger teams that need more capacity, more control and priority support.
- Everything in Pro
- Up to 2,000 complaints per month
- Priority capacity and massive storage
- Advanced AI Copilot for high-volume teams
- No hidden fees.
- Pick your plan by monthly complaint volume.
- Even a small amount of time saved each week can cover the plan.
Not sure which plan fits? Book a quick demo and we will estimate it from your monthly complaint volume.
Help me chooseQuestions teams usually ask before they switch
Is this just another ticketing tool?
No. Ticketing tools help you log and reply. SolveClaims helps you run the whole complaint process: intake, ownership, deadlines, internal review, client communication and closure.
Will this be hard for my team to learn?
No. The product is built to make the next step obvious. Teams do not need to learn technical language. They just need a clearer way to move each case forward.
How quickly can we get started?
Most teams can start quickly because the workflow is simple. You can begin with your first complaints, then refine settings like work hours, deadlines and branding as you go.
Which plan should we start with?
Start with the plan that matches your monthly complaint volume. If you are unsure, start smaller or book a quick demo and we will help you choose the right fit.
Does every solution need client approval?
No. Some cases can be closed without client sign-off. When you do need confirmation, the client can review and accept the solution in a secure portal.
Bring order to every complaint before complaint chaos costs you more.
Start free and see how much easier it becomes to track, coordinate and resolve complaints when every case has a clear path.
In a quick demo, we show how your current complaint flow can become clearer, faster and easier to control.